Definitions

For the purposes of this Privacy Policy:

"Applicable Law" means all laws, regulations, rules, notifications, and governmental directives applicable to the processing of Personal Data, including the Digital Personal Data Protection Act, 2023 ("DPDP Act").

"Personal Data" shall have the meaning assigned under Applicable Law and refers to any data about an individual who is identifiable by or in relation to such data.

"Data Principal" means the individual to whom the Personal Data relates.

"Platform" means the RentZeno website, mobile applications, software, products, and related services.

"User" means any individual or entity accessing, browsing, registering on, or using the Platform.

Scope and Applicability

This Privacy Policy applies to all Users of the Platform and governs the processing of Personal Data collected by RentZeno through the Platform or otherwise in connection with the Services.

Information We Collect

Information Provided by Users

RentZeno may collect and process:

• Full name
• Mobile number
• Email address
• Profile information
• Property details and listing information
• Photographs and documents uploaded by Users
• Communications exchanged through the Platform
• Customer support requests

Automatically Collected Information

RentZeno may automatically collect:

• IP address
• Device identifiers
• Browser information
• Operating system information
• Application version
• Date and time of access
• Search activity
• Usage analytics
• Referring websites
• Platform interaction data

Cookies and Similar Technologies

RentZeno may use cookies, pixels, web beacons, local storage technologies, and similar tools to improve functionality, security, analytics, and user experience.

Further details are available in the Cookie Policy.

Purpose of Processing

RentZeno may process Personal Data for:

• User registration and account management
• Property listing management
• Facilitating communications between Users
• Identity verification
• Fraud prevention and risk management
• Customer support
• Platform improvement and optimization
• Personalization of services
• Security monitoring
• Analytics and performance measurement
• Legal and regulatory compliance
• Service-related communications
• Marketing communications where permitted by law

Legal Basis for Processing

RentZeno processes Personal Data:

• pursuant to consent provided by the Data Principal;
• for certain legitimate uses and specified purposes recognized under Applicable Law;
• for providing and improving Services requested by Users;
• for compliance with legal, judicial, governmental, or regulatory obligations; and
• for other lawful purposes permitted under Applicable Law.

Consent

By voluntarily providing Personal Data and using the Platform, Users expressly consent to the collection, use, storage, disclosure, transfer, and processing of Personal Data in accordance with this Privacy Policy.

Users may withdraw consent at any time through available Platform settings or by contacting RentZeno.

Withdrawal of consent shall not affect the lawfulness of processing undertaken prior to such withdrawal.

Notice to Data Principals

At or before the collection of Personal Data, RentZeno shall provide notice describing:

• Categories of Personal Data collected
• Purposes of processing
• Rights available under Applicable Law
• Procedures for withdrawal of consent
• Grievance redressal mechanisms
• Contact details for privacy-related requests

Disclosure of Personal Data

RentZeno does not sell Personal Data.

Personal Data may be disclosed only where reasonably necessary for operation of the Platform, compliance with Applicable Law, protection of legitimate interests, or as otherwise authorized by the Data Principal.

Other Users

As a rental marketplace platform, certain information may be disclosed to other Users for facilitating:

• Property searches
• Rental inquiries
• Communications
• Property viewings
• Negotiations
• Bookings
• Related transactions

Depending on Platform functionality and User preferences, information disclosed may include profile details, property information, communications, and contact details.

Service Providers

RentZeno may engage service providers for:

• Cloud hosting
• Analytics
• Customer support
• Communication services
• Identity verification
• Fraud detection
• Security monitoring
• Marketing services

RentZeno shall take reasonable measures to ensure that such service providers process Personal Data in accordance with Applicable Law and appropriate confidentiality obligations.

Professional Advisors

Personal Data may be disclosed to legal advisors, auditors, accountants, insurers, consultants, and other professional advisors.

Regulatory Authorities and Law Enforcement

RentZeno reserves the right to disclose Personal Data where required by Applicable Law, judicial order, governmental authority, regulatory direction, legal process, or law enforcement investigation.

Corporate Transactions

Personal Data may be transferred or disclosed in connection with:

• Mergers
• Acquisitions
• Investments
• Financing transactions
• Restructuring
• Sale of assets
• Transfer of business operations

subject to appropriate safeguards.

Protection of Rights and Safety

RentZeno may disclose Personal Data where reasonably necessary to:

• Detect, investigate, or prevent fraud
• Protect Users
• Protect property
• Protect Platform security
• Enforce contractual rights
• Comply with legal obligations

Intermediary Platform Status

RentZeno acts solely as an intermediary technology platform facilitating interactions between Users.

RentZeno does not own, manage, inspect, verify, endorse, guarantee, or assume responsibility for:

• Any property listing
• Property owners
• Tenants
• Brokers
• Advertisements
• User-generated content
• Accuracy of information provided by Users

Users engage with one another at their own discretion and risk.

User Communications

Verified profile information and contact details may be displayed to authorized Users in accordance with Platform functionality, privacy settings, and verification status.

Data Retention

RentZeno shall retain Personal Data only for as long as necessary to:

• Fulfil the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Protect Platform integrity and security

Upon expiry of the applicable retention period, Personal Data shall be erased unless retention is required under Applicable Law.

Retention periods may vary depending upon the nature of the Personal Data, the purpose of processing, contractual obligations, legal requirements, fraud prevention needs, dispute resolution requirements, and operational necessities.

Closure or deletion of a user account may not result in immediate deletion of all associated Personal Data where retention is required under Applicable Law or reasonably necessary for fraud prevention, dispute resolution, enforcement of legal rights, or security purposes.

Data Security

RentZeno implements reasonable administrative, technical, organizational, and physical safeguards designed to protect Personal Data against:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

These safeguards may include access controls, encryption measures, authentication mechanisms, monitoring systems, security testing, and other appropriate technical and organizational measures. However, no internet-based system can be guaranteed to be completely secure, and users acknowledge that transmission of information occurs at their own risk.

Rights of Data Principals

Subject to Applicable Law, Data Principals may exercise:

• Right to access information
• Right to obtain processing summaries
• Right to correction and updating
• Right to erasure
• Right to withdraw consent
• Right to grievance redressal
• Right to nominate another individual

RentZeno may verify identity before processing requests.

Data Principals may submit requests relating to their rights by contacting RentZeno through the contact details specified in this Policy.

RentZeno may request additional information reasonably necessary to verify identity and process requests. Requests shall be handled in accordance with Applicable Law.

User Responsibilities

Users represent and warrant that information provided to RentZeno is accurate, complete, lawful, and not misleading.

Users shall promptly update inaccurate information.

Children's Privacy

The Platform is not intended for individuals below eighteen (18) years of age.

RentZeno does not knowingly collect Personal Data from minors.

Cross-Border Data Transfers

Personal Data may be transferred to jurisdictions permitted under Applicable Law and subject to appropriate safeguards.

Third-Party Services

The Platform may contain links to third-party websites, applications, and services.

RentZeno is not responsible for the privacy practices or content of such third-party services.

Data Breach Response

In the event of a Personal Data breach, RentZeno shall take such actions as may be required under Applicable Law, including investigation, mitigation, notification, and reporting obligations.

Grievance Redressal Mechanism

Complaints relating to Personal Data may be submitted to:

Email: assist@rentzeno.com

RentZeno shall endeavor to address grievances within timelines prescribed under Applicable Law.

Changes to This Privacy Policy

RentZeno reserves the right to amend, modify, or update this Privacy Policy at any time.

Any revised version shall become effective upon publication on the Platform.

Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Subject to Applicable Law, the courts located in Sangrur, Punjab, India shall have exclusive jurisdiction over disputes arising from or relating to this Privacy Policy.

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website or use an online service.

Cookies help websites remember information about your visit, preferences, and activities, making your experience more efficient and personalized.

Cookies may be temporary (session cookies) or remain on your device for a longer period (persistent cookies).

Why We Use Cookies

RentZeno uses cookies and similar technologies to:

• Operate and maintain the Platform;
• Improve user experience;
• Remember user preferences;
• Enhance security;
• Prevent fraud and unauthorized access;
• Analyze Platform usage;
• Improve performance and functionality;
• Measure marketing effectiveness;
• Provide relevant content and services.

Types of Cookies We Use

Essential Cookies

Essential cookies are necessary for the operation, security, and functionality of the Platform and cannot ordinarily be disabled without affecting core Platform services.

They may be used for:

• User authentication;
• Login sessions;
• Security monitoring;
• Fraud prevention;
• Account management;
• Load balancing;
• Platform functionality.

Without these cookies, certain features may not operate correctly.

Performance and Analytics Cookies

These cookies help us understand how users interact with the Platform.

They may collect information such as:

• Pages visited;
• Time spent on pages;
• Search behavior;
• Traffic sources;
• Device and browser information;
• Error reports.

This information helps us improve Platform performance and user experience.

Preference Cookies

These cookies allow the Platform to remember your preferences and settings. Examples include:

• Saved searches;
• Language preferences;
• Login preferences;
• User interface settings;
• Location preferences.

These cookies help provide a more personalized experience.

Functional Cookies

Functional cookies enable enhanced features and services, including:

• Session management;
• Form completion assistance;
• User experience enhancements;
• Feature customization.

Marketing and Advertising Cookies

Where applicable, we may use marketing cookies to:

• Measure campaign effectiveness;
• Deliver relevant advertisements;
• Understand advertising performance;
• Prevent repetitive advertising.

These cookies may be used to display advertisements and promotional content based on a user's interaction with the Platform and to measure the effectiveness of advertising campaigns.

Third-Party Cookies

Certain third-party service providers may use cookies or similar technologies to collect information regarding user interactions with the Platform and other websites in order to provide analytics, measure advertising performance, personalize content, or deliver relevant advertisements. RentZeno does not control the cookie practices of such third parties, and users are encouraged to review the privacy policies of those providers. RentZeno may use trusted third-party services that place cookies or similar technologies on our behalf.

Such providers may include:

• Analytics providers;
• Cloud hosting providers;
• Payment service providers;
• Security and fraud prevention services;
• Marketing and advertising partners.

Similar Technologies

In addition to cookies, we may use technologies such as:

• Web beacons;
• Pixels;
• Tags;
• Local storage;
• Session storage;
• Device identifiers.

These technologies help us improve functionality, security, analytics, and service delivery.

Managing Cookies

Most web browsers allow users to control cookie settings.

Users may:

• Delete existing cookies;
• Block cookies;
• Configure browser settings to reject cookies;
• Receive notifications before cookies are stored.

Please note that disabling certain cookies may affect Platform functionality and user experience.

Some services may become unavailable or operate improperly if essential cookies are disabled.

Cookie Preferences

Where available, users may manage their cookie preferences through the cookie consent banner, cookie preference centre, browser settings, or device settings. Users may modify or withdraw cookie preferences at any time, subject to the limitations described in this Policy. Users may withdraw previously provided consent for non-essential cookies at any time through available cookie preference settings. Withdrawal of consent may affect certain personalized features but will not affect essential Platform functionality.

Cookie Retention

Cookie retention periods vary depending on their purpose. Some cookies are automatically deleted when a browsing session ends, while others may remain stored on your device until they expire or are manually deleted. Session cookies are generally deleted when the user closes the browser or application. Persistent cookies may remain on the user's device for a longer period until they expire or are deleted by the user.

Data Protection

Information collected through cookies and similar technologies may be combined with Personal Data collected through the Platform and shall be processed in accordance with our Privacy Policy and applicable laws, including the Digital Personal Data Protection Act, 2023.

Changes to This Cookie Policy

RentZeno may modify or update this Cookie Policy from time to time.

Updated versions will be published on the Platform and shall become effective upon publication unless otherwise stated. Users are encouraged to periodically review this Cookie Policy to remain informed about our use of cookies and similar technologies.

Continued use of the Platform after any update constitutes acceptance of the revised Cookie Policy.

For privacy-related queries, cookie preferences, or data protection concerns, users may contact the Data Protection and Grievance Officer at assist@rentzeno.com

Users are encouraged to review this Cookie Policy carefully to understand how cookies and similar technologies are used on the Platform.

Contact Us

RentZeno Registered Office: 44/4 Adarsh Mohalla, Nabha Gate, Sangrur 148001 PB, India

Email: support@rentzeno.com

Website: https://rentzeno.com/

Grievance Officer Email: assist@rentzeno.com