Disclaimer
This Disclaimer ("Disclaimer") governs access to and use of the RentZeno website, mobile application, and related services (collectively, the "Platform").
By accessing, browsing, registering for, or otherwise using the Platform, you acknowledge that you have read, understood, and agreed to this Disclaimer.
Platform Nature
RentZeno is an online technology platform that facilitates the discovery, advertisement, and communication relating to rental properties, shared accommodations, paying guest accommodations, co-living spaces, commercial properties, and other housing opportunities.
RentZeno acts solely as an intermediary technology platform and does not own, manage, lease, broker, sell, inspect, verify, control, or guarantee any property listed on the Platform unless expressly stated otherwise.
RentZeno is not a real estate broker, property dealer, real estate agent, property manager, landlord, tenant, accommodation provider, or party to any rental transaction unless expressly stated otherwise.
RentZeno does not negotiate, draft, execute, supervise, enforce, monitor, or guarantee the performance of any agreement entered into between Users.
Intermediary Status
RentZeno functions as an intermediary technology platform that enables users to publish, access, and interact with property-related information.
RentZeno does not initiate transmissions, select recipients of information, or modify user-generated content except to the extent reasonably necessary for platform administration, moderation, legal compliance, security, fraud prevention, or service improvement.
User-generated listings, communications, and content remain the responsibility of the respective users who publish or transmit such information.
No Property Verification
Property information displayed on the Platform is primarily provided by property owners, tenants, brokers, agents, accommodation providers, or other Users.
RentZeno may, but is not obligated to, undertake moderation, review, verification, inspection, or quality checks relating to listings and user content.
RentZeno does not independently verify every property listing and makes no representation, warranty, guarantee, or assurance regarding:
- A. Ownership of any property;
- B. Accuracy of listing information;
- C. Property condition;
- D. Availability status;
- E. Rental pricing;
- F. Legal compliance; or
- G. Suitability for any particular purpose.
Users shall independently verify all information before entering into any transaction, agreement, or arrangement.
RentZeno shall not be responsible for any inaccuracies, omissions, misrepresentations, or outdated information contained in property listings.
No Guarantee of Results
RentZeno does not guarantee:
- A. Successful rental transactions;
- B. Availability of listed properties;
- C. Responses from property owners, brokers, agents, tenants, or accommodation providers;
- D. Property bookings;
- E. Occupancy;
- F. Tenant acquisition;
- G. Lead generation; or
- H. Any specific business, commercial, financial, or personal outcome.
Any decision made by a User based upon information available through the Platform is undertaken entirely at the User's own discretion and risk.
User-Generated Content
Listings, photographs, videos, descriptions, reviews, ratings, messages, comments, and other content available on the Platform may be created, submitted, or uploaded by Users.
RentZeno does not endorse, verify, guarantee, warrant, or assume responsibility for the accuracy, completeness, legality, reliability, or suitability of any User-generated content.
Users remain solely responsible for content uploaded, submitted, published, or otherwise made available by them.
No Monitoring Obligation
RentZeno is under no obligation to actively monitor, screen, review, or verify all listings, communications, content, or activities conducted through the Platform.
The failure of RentZeno to review, remove, or take action against any content shall not be construed as approval, endorsement, or acceptance of such content.
No Endorsement
The appearance of any property, listing, advertisement, user profile, review, rating, recommendation, or other content on the Platform shall not be construed as an endorsement, recommendation, certification, or approval by RentZeno.
Users are responsible for independently evaluating all information available on the Platform.
Fraud Prevention Notice
Users should exercise caution when making payments, sharing personal information, or entering into transactions with persons contacted through the Platform.
RentZeno does not authorize users to collect payments on its behalf unless expressly stated through official channels.
Users should independently verify payment instructions, ownership claims, identity documents, and transaction details before making any payment or entering into any arrangement.
RentZeno shall not be responsible for losses arising from fraudulent schemes, phishing attempts, impersonation, unauthorized payment requests, or similar deceptive conduct by third parties.
Verification Disclaimer
Verification badges, verified phone numbers, verified email addresses, profile verification, identity checks, ownership checks, document checks, or any other trust indicators provided on the Platform are intended solely for informational purposes.
Any verification conducted by RentZeno shall not constitute a representation, warranty, guarantee, certification, or endorsement regarding:
- A. Identity;
- B. Ownership;
- C. Authority;
- D. Credibility;
- E. Conduct;
- F. Reliability; or
- G. Legal compliance of any User or listing.
Any verification feature is supplementary in nature and should not replace a user's independent assessment and due diligence.
Broker and Agent Disclaimer
RentZeno does not independently verify whether a User is acting as:
- A. Property Owner;
- B. Broker;
- C. Agent;
- D. Representative;
- E. Property Manager;
- F. Intermediary; or
- G. Any other capacity.
Users should independently verify the status, authority, credentials, and representations of persons with whom they interact.
The presence of a listing on the Platform shall not be construed as a representation that the listing has been posted directly by a property owner unless expressly stated otherwise.
Roommate and Shared Accommodation Disclaimer
The Platform may facilitate discovery of roommates, co-tenants, shared accommodations, and co-living arrangements.
RentZeno does not guarantee:
- A. Personal compatibility;
- B. Lifestyle compatibility;
- C. Behavioural compatibility;
- D. Safety of interactions; or
- E. Suitability of shared accommodation arrangements.
Users are solely responsible for evaluating compatibility and making informed decisions.
Third-Party Links and Services
The Platform may contain links to third-party websites, products, services, advertisements, software, applications, or resources.
RentZeno does not control and is not responsible for:
- A. Third-party content;
- B. Third-party websites;
- C. Third-party services;
- D. Third-party policies; or
- E. Third-party transactions.
Access to third-party services is undertaken entirely at the User's own risk.
No Professional Advice
Information available on the Platform is provided solely for general informational purposes.
RentZeno does not provide legal, financial, tax, accounting, investment, valuation, property advisory, brokerage, or professional services.
Users should obtain independent professional advice before making decisions relating to property transactions, legal obligations, taxation, investments, financing, or financial commitments.
Technical Availability
RentZeno makes reasonable efforts to maintain the availability, functionality, and security of the Platform. However, RentZeno does not warrant or guarantee that the Platform will be uninterrupted, error-free, secure from security vulnerabilities, free from bugs or technical issues, or available at all times.
Temporary interruptions, delays, or disruptions may occur due to maintenance activities, upgrades, technical failures, internet disruptions, cyber incidents, failures of hosting providers, cloud infrastructure providers, telecommunications networks, payment service providers, or other third-party technical service providers, as well as circumstances beyond RentZeno's reasonable control.
Limitation of Responsibility
To the fullest extent permitted by applicable law, RentZeno shall not be liable for:
- A. Property-related disputes;
- B. Rental disputes;
- C. Security deposit disputes;
- D. Payment disputes between Users;
- E. Misrepresentation by Users;
- F. Property condition issues;
- G. Personal disagreements;
- H. Roommate disputes;
- I. Loss of business opportunities; or
- J. Indirect, incidental, special, consequential, exemplary, punitive, or economic damages.
Users are solely responsible for their interactions, communications, agreements, and transactions with other Users.
The limitations set forth in this Disclaimer shall apply regardless of whether a claim arises in contract, tort, negligence, statute, strict liability, equity, or otherwise.
User Due Diligence
Users are strongly encouraged to independently verify:
- A. Property ownership;
- B. Property condition;
- C. Rental terms;
- D. Identity documents;
- E. Occupancy rights;
- F. Security deposit arrangements;
- G. Society rules and restrictions; and
- H. Legal documentation.
Users should exercise caution when communicating with unknown individuals and should independently verify identities, ownership claims, documentation, payment requests, and rental arrangements.
RentZeno shall not be responsible for losses, damages, fraud, scams, impersonation, misrepresentation, or deceptive conduct by Users or third parties.
Force Majeure
RentZeno shall not be liable for any delay, interruption, failure, or disruption arising from circumstances beyond its reasonable control, including natural disasters, internet outages, cyberattacks, governmental actions, pandemics, labour disputes, strikes, civil disturbances, or failures of third-party service providers.
Electronic Communications
Users acknowledge that communications relating to the Platform may be provided electronically, including through email, SMS, telephone calls, WhatsApp messages, push notifications, and in-platform communications.
Users are responsible for maintaining accurate contact information and ensuring their ability to receive such communications.
Changes to This Disclaimer
RentZeno reserves the right to amend, modify, or update this Disclaimer at any time.
Updated versions shall become effective upon publication on the Platform unless otherwise stated.
Governing Law and Jurisdiction
This Disclaimer shall be governed by and construed in accordance with the laws of India.
Subject to the dispute resolution provisions contained in the Terms and Conditions, courts located in Sangrur, Punjab shall have jurisdiction over matters requiring judicial intervention.
By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Disclaimer.
The following Grievance Redressal Policy outlines how users may raise complaints, concerns, grievances, or requests relating to the use of the RentZeno platform ("Platform"). This Policy should be read together with our Terms and Conditions, Privacy Policy, Listing Guidelines, Community Guidelines, and other applicable policies.
Purpose
The purpose of this Policy is to:
- A. Provide a structured grievance resolution mechanism;
- B. Address user complaints in a timely manner;
- C. Promote transparency and accountability;
- D. Facilitate compliance with applicable laws and regulations;
- E. Improve user trust and platform safety.
Platform Role
RentZeno operates solely as an intermediary technology platform facilitating interactions between users relating to rental properties, shared accommodations, co-living arrangements, and related housing opportunities.
The grievance process provided under this Policy is intended to facilitate review of complaints relating to Platform activities and content. Nothing in this Policy shall be construed as creating an obligation on RentZeno to resolve private disputes between users or to act as a mediator, arbitrator, broker, property manager, or legal representative.
Who Can File a Grievance
A grievance may be submitted by any user of the Platform or any person who believes that content, conduct, activity, communication, listing, or other matters available through the Platform affects their rights, interests, privacy, safety, or legitimate concerns.
Types of Grievances
Users may submit complaints relating to, including but not limited to:
Account Issues
- A. Login problems;
- B. Unauthorized account access;
- C. Account suspension concerns;
- D. Verification-related issues.
Property Listings
- A. Fake listings;
- B. Duplicate listings;
- C. Misleading property information;
- D. Unauthorized property advertisements;
- E. Incorrect availability status.
User Conduct
- A. Harassment or abuse;
- B. Threatening behavior;
- C. Fraudulent activity;
- D. Impersonation;
- E. Spam or unwanted communications.
Privacy and Data Protection
- A. Unauthorized disclosure of personal information;
- B. Data access requests;
- C. Data correction requests;
- D. Data deletion requests;
- E. Privacy-related concerns.
Content Complaints
- A. Inappropriate content;
- B. Copyright concerns;
- C. Trademark complaints;
- D. Community Guideline violations.
How to Submit a Grievance
Users may submit grievances through the following channels:
Grievance Officer Email: assist@rentzeno.com
Users may submit complaints through any grievance or support mechanism made available on the Platform.
Information Required
To assist in the investigation of a grievance, users should provide:
- A. Full name;
- B. Registered email address;
- C. Registered mobile number;
- D. Description of the issue;
- E. Property ID or Listing ID (if applicable);
- F. Screenshots or supporting documents;
- G. Any other relevant information.
Failure to provide sufficient information may delay investigation and resolution.
Acknowledgement of Complaints
RentZeno shall make reasonable efforts to acknowledge receipt of a grievance within 48 hours of receiving the complaint.
The acknowledgement may include:
- A. Complaint reference number;
- B. Date of receipt;
- C. Initial review status;
- D. Request for additional information (if necessary).
Investigation Process
Upon receipt of a grievance, RentZeno may:
- A. Review the complaint;
- B. Examine relevant records and Platform activity;
- C. Request additional information from the complainant;
- D. Contact affected users;
- E. Temporarily restrict accounts or listings where necessary;
- F. Take interim measures to protect users and Platform integrity.
Investigations shall be conducted fairly and reasonably based on available information.
Confidentiality
RentZeno may process, review, share, retain, and disclose information relating to grievances to the extent reasonably necessary for investigation, dispute resolution, legal compliance, fraud prevention, security purposes, or protection of the rights and interests of users and the Platform.
The handling of personal information shall remain subject to the Privacy Policy and applicable law.
No Guarantee of Outcome
Submission of a grievance does not guarantee that any particular action, outcome, remedy, content removal, account restriction, refund, compensation, or enforcement measure will be implemented.
RentZeno shall assess grievances based on available information, applicable policies, contractual obligations, and legal requirements.
Resolution Timeline
RentZeno shall endeavor to resolve grievances within:
- 15 business days for standard complaints; and
- 30 business days for complex matters requiring additional investigation.
Certain matters involving legal proceedings, third-party investigations, or regulatory requirements may require additional time. However, these timelines are indicative only and may vary depending on the nature, complexity, and circumstances of the grievance.
Limitations of Platform Responsibility
RentZeno operates solely as an online technology platform connecting users.
RentZeno is not a party to:
- A. Rental agreements;
- B. Leave and licence agreements;
- C. Occupancy arrangements;
- D. Roommate agreements;
- E. Commercial leasing arrangements;
- F. Any transaction entered into between users.
Accordingly, RentZeno may not be able to resolve disputes involving:
- A. Security deposits;
- B. Rent recovery;
- C. Contract enforcement;
- D. Property possession;
- E. Property condition disputes;
- F. Breach of rental agreements.
Users may need to pursue such matters directly with the other party or through appropriate legal channels.
False or Abusive Complaints
Users shall not submit complaints that are:
- A. Knowingly false;
- B. Fraudulent;
- C. Misleading;
- D. Malicious;
- E. Abusive;
- F. Intended to harass other users.
RentZeno reserves the right to reject complaints that are reasonably believed to be knowingly false, fraudulent, malicious, abusive, or submitted for improper purposes.
Where appropriate, RentZeno may take action in accordance with the Terms and Conditions and other applicable Platform policies.
Escalation Process
If a user is dissatisfied with the resolution provided, the matter may be escalated to the designated Grievance Officer for further review.
The Grievance Officer shall review the matter and communicate the outcome of the review within a reasonable period.
Grievance Officer
In accordance with applicable laws, RentZeno has appointed a Grievance Officer to address complaints and grievances. Users may contact the Grievance Officer regarding complaints, content-related concerns, privacy-related requests, or matters requiring escalation under applicable law.
Grievance Officer Details
Name: Bhart Arora
Email: assist@rentzeno.com
These details may be updated from time to time and shall be published on the Platform.
Changes to This Policy
RentZeno reserves the right to amend, modify, or update this Grievance Redressal Policy at any time.
Updated versions shall be published on the Platform and become effective upon publication unless otherwise stated.
Continued use of the Platform after any modification constitutes acceptance of the revised Policy.
Governing Law
This Policy shall be governed by and construed in accordance with the laws of India.
Any dispute arising from or relating to this Policy shall be subject to the dispute resolution provisions contained in the Terms and Conditions.
By accessing or using the Platform, you acknowledge that you have read, understood, and agree to this Grievance Redressal Policy.
Contact Us
RentZeno Registered Office: 44/4 Adarsh Mohalla, Nabha Gate, Sangrur 148001 PB, India
Email: support@rentzeno.com
Website: https://rentzeno.com/
Grievance Officer Email: assist@rentzeno.com